Frequently Asked Questions

You’re Not the Only One With Questions & Concerns

How do I schedule an appointment?

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Simply click here to schedule your appointment online, and follow the simple steps to log in and find a time that works best for you. Our electronic scheduling system will help you with booking, modifying, and cancelling counseling sessions, and will also remind you when you have an upcoming appointment!

What is required for virtual sessions?

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To participate in virtual counseling sessions, you will need a stable internet connection as well as a device with a microphone and a webcam. You do not need to register for any additional video call services, and you do not need to download an app before your session. For more information, visit our Virtual Counseling Sessions page!

Do you see children?

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Currently, we do not see children under the age of fifteen years old, but we are happy to refer you to another professional who may be able to provide counseling for your child!

Do I have to be a Christian?

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Absolutely not! Christians and non-Christians alike are encouraged to seek counseling from Kayla Hemphill Counseling. We are open to discussing spiritual matters, but will only do so at your comfort level. Our licensed counselors will not introduce religion into the conversation without your acknowledgment.

What does counseling cost?

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Counseling at Kayla Hemphill Counseling is designed to be very affordable! We are willing to work with your financial situation, whether that is through a sliding scale payment structure, or through a copay with your insurance provider. We currently accept:

  • Blue Cross Blue Shield
  • United Healthcare (out-of-network)

Our base fees are considerably more affordable than comparable services, which cost an average of $150 per session in Austin, TX. For detailed information, please visit our Cost & Insurance page.

Other questions?

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We would be happy to answer any remaining questions you may have. Please reach out to us via phone or email and we’ll do our best to help you out!